According to QS Top Universities, there are 18 medical schools in Canada with loads of variable specializations and degrees available to go with, in order to gain an in-depth knowledge of the field. Medicine as a sphere of study is nothing but to protect and restore good health with the aim to identify and treat an illness using the knowledge of medical science. To note the fact, the Medical and Health industry of Canada ranks third in terms of the highest employment number. The healthcare industry has seen a substantial rise in the number of annual employment in the sector over the last five years. Check: MBBS in Canada
- There are 7 top universities in Canada for medicine among 100 rankings worldwide by QS rankings.
- The average cost to study medicine from Canada can range from 20,000 to 60,000 CAD.
- The median salary of a medical professional in Canada is 83,353 CAD. Explore more jobs in Canada.
- States, like Ontario, Quebec, Nova Scotia, New Brunswick, and Alberta have been found to have good employment records in the medical industry in Canada.
Top Ranked Medical Schools in Canada
Canada is the center of prestigious universities, like Alberta University, McGill University, University of Toronto, etc. and for these reasons, international students consider studying in Canada impressive. Gathered underneath is the list of best universities in Canada for medicine, as per QS rankings 2022.
| QS World Rankings 2022 | University/College | Popular Medicine Degrees |
|---|---|---|
| #26 | University of Toronto | Bachelor of Science, Master of Science/Applied Science & Doctorate Degrees |
| #27 | McGill University | Bachelor of Science, Master of Science/Applied Science & Doctorate Degrees |
| #46 | University of British Columbia | Bachelor of Science, Master of Science/Applied Science & Doctorate Degrees |
| #114 | University of Montreal | Bachelor of Science, Master of Science & Doctorate Degrees |
| #140 | McMaster University | Bachelor of Science, Master of Science & Doctorate Degrees |
Medical Schools in Canada: Specializations and Degrees Offered
As per Job Bank Canada, the percentage of graduates in family medicine in Canada is 55.32%, which is higher than the percentage of graduates in other medical specializations and this mandates for one to know about the other types of medicine specializations that Canada has to offer.
| Specializations | |
|---|---|
| Dental Medicine | Maxillofacial Surgery |
| Veterinary Medicine | Medical Genetics |
| Translational Medicine | Parasitology |
| Population Medicine | Family Medicine |
| Human Kinetics | Neurology |
| Pathology and Laboratory Medicine | Pediatrics |
| Optometry | Psychiatry |
| Cardiologist | Urologist |
Medical Schools in Canada: Degree Types
For higher education in Canada, one needs to keep a track of the degree types that are presented by Canadian Universities, if keen to pursue the course of medicine:
- Undergraduate- Bachelor of Science & Bachelor of Applied Science
- Graduate- Master of Science, Master of Applied Science & Doctor of Medicine
- Doctoral- Doctoral of Philosophy/ Ph.D.
Medical Schools in Canada: Undergraduate Programs
Undergraduate courses from universities in Canada for medicine lasts for about 3 to 4 years and a professional with the same degree may expect to earn within a range of 45,000 CAD to 85,000 CAD on an average annually.
Presented under are some of the popular medical courses in Canada to access after 12th grade, along with the duration and the course fee.
| Popular Program | Universities | Duration | Average annual fee (INR) |
|---|---|---|---|
| B.Sc. Paramedicine | University of Toronto | 4 Years | 37.11 lakhs |
| Bachelor Medical Laboratory Science | University of British Columbia | 2 Years | 32.31 lakhs |
| B.Sc. Physical Therapy | McGill University | 3 Years | 27.59 lakhs |
| University of Montreal | 12.66 lakhs | ||
| B.Sc. Radiation Therapy | University of Toronto | 3 Years | 22.03 lakhs |
| McMaster University | 4 Years | 21.06 lakhs | |
| Bachelor Human Kinetics | University of British Columbia | 4 Years | 26.53 lakhs |
| University of Victoria | 16.22 lakhs | ||
| B.Sc. Ultrasonography | McMaster University | 4 Years | 21.07 lakhs |
| Bachelor Dental Hygiene | Dalhousie University | 3 Years | 16.73 lakhs |
| B.Sc. Nutrition | University of Montreal | 4 Years | 12.38 lakhs |
Medical Schools in Canada: Eligibility for Bachelors
Eligibility criteria are one of the vital considerations that an international student must be aware of when willing to start their study abroad in Canada. Medicine college in Canada providing bachelors course have common eligibility necessities as follows:
- International students must have their 10th & 12th grades passing certificate.
- Students must have a Science background ( Required knowledge of subjects, like Chemistry, Physics, Mathematics, Biology, and Computer)
- All the International students will have to give proof of English Language proficiency
- IELTS: 7 or more
- TOEFL: 85-100
- International students may have to sit for tests and interviews conducted by the appearing universities.
Note: International students need to sit for the Medical College Admission Test (MCAT). The test will be conducted online and will consist of four sections to attend in 7.5 hours. The score ranges from 472 to 528.
Documents Required
The documents obligatory for bachelors in medicine in Canada can be normally categorized into the following:
- Statement of Purpose (Depends on the university applying)
- Letter of Recommendation (Depends on the university applying)
- Academic Documents (Mandatory)
- Current Photo for ID
- Valid National Passport and a Canadian Student Visa
Medical Schools in Canada: Cost of Studying Bachelors
The average annual cost to study an undergraduate course medical from Canada could be 20,000 CAD to 65,000 CAD approximately, as it may vary based on university chosen. The average cost mentioned will also include the cost of living in Canada. One may easily get several options in terms of financial aids and scholarships available for undergraduate degrees in Canada.
Medical Schools in Canada: Graduate Programs
With 80% of the graduates in the medical field of Canada, makes this program as one of the most demanded one by international students post their bachelors in a relevant field, which will definitely help the students to receive a good pay in the medical industry of the country.
Compiled below are a few popular graduate medicine courses that one can opt in Canada.
| Popular Program | Universities | Duration | Average Annual Fee (INR) |
|---|---|---|---|
| M.Sc. Dental Medicine | University of Toronto | 2 Years | 43.81 lakhs |
| McGill University | 11.79 lakhs | ||
| M.Sc. Surgery; M.Sc. Pathology and Laboratory Medicine | University of British Columbia | 2 Years | 5.71 lakhs |
| M.Sc. Experimental Medicine | McGill University | 2 Years | 11.79 lakhs |
| University of British Columbia | 5.71 lakhs | ||
| M.Sc. Physical Therapy; M.Sc. Medical Science | McMaster University | 2 Years | 11.13 lakhs |
| M.Sc. Public Health | University of Montreal | 2 Years | 8.38 lakhs |
| M.ASc. Biomedical Genius | 17.01 lakhs | ||
| M.Sc. Veterinary Medicine | University of Calgary | 2 Years | 9.46 lakhs |
| M.Sc. Translational Medicine | Queen’s University | 2 Years | 13.67 lakhs |
| M.Sc. Population Medicine | University of Guelph | 2 Years | 8.88 lakhs |
Medical Schools in Canada: Eligibility for Masters
Below outlined are the general criteria that one can have an eye on when eager to apply for masters in medicine from Canada:
- International students must deliver their undergraduate qualifying certificate in a related field of study.
- Students must have held at least a B-grade or around 75% in the last exam
- GRE score
- All the International students will have to give proof of English Language proficiency (IELTS, TOEFL )
- Students may have to satisfy the rules and regulations set by respective universities and departments
Documents Required
All the international students must confirm to have the following documents when applying for masters from universities in Canada for medicine:
- Statement of purpose (Depends on the university applying)
- 2 reference letters (Depends on the university applying)
- Resume/CV (Depends on the university applying)
- Academic transcripts
- Valid national passport and visa
Medical Schools in Canada: Cost of Studying Masters
The cost to pursue a graduate degree from universities in Canada for medicine may differ based on certain graduate programs and university one picks but on average annually, it may cost an international student between the ranges of 10,000 to 56,000 CAD. However, the mentioned value may increase if the cost of living in Canada is added. International students in need of funding help can look at the number of scholarships offered for graduate degrees in Canada.
Medical Schools in Canada: Doctoral Programs
It is obvious that a Ph.D. holder from any university in Canada for medical can earn 20% to 23% more on an average annually than those with just a master’s degree in the same field of study for doing the same job. Not only are there many universities offering this degree but also a Ph.D. in medicine from Canada is globally accepted as many of these degree holders get a chance to work with well-known health establishments, like NIH, FDA, CDCP, etc.
Students wanting to pursue medical courses in Canada at the doctorate level have abundant options to choose from.
| Popular Program | Universities | Duration | Average Annual Fee (INR) |
|---|---|---|---|
| Ph.D. Oral & Maxillofacial Surgery | University of Toronto | 4 Years | 9 lakhs |
| Ph.D. Rehabilitation Science | 5 Years | 4 lakhs | |
| Ph.D. Population Medicine | University of Guelph | 3 Years | 8.54 lakhs |
| Ph.D. Dental Surgery | University of Montreal | 5 Years | 15.27 lakhs |
| Ph.D. Optometry | 3 Years | 10.04 lakhs | |
| Ph.D. Medical Genetics | University of British Columbia | 4 Years | 5.82 lakhs |
| Ph.D. Clinical Psychology | 5 Years | 5.71 lakhs | |
| Ph.D. Parasitology | McGill University | 3 Years | 10.18 lakhs |
| Ph.D. Human Genetics | 4 Years | ||
| Ph.D. Population Health | University of Ottawa | 4 Years | 4.34 lakhs |
| Ph.D. Family Medicine; Ph.D. Pathology & Laboratory Medicine | Western University | 4 Years | 1.38 lakhs |
Ph.D. in Medicine in Canada: Eligibility
Different medicine schools in Canada have diverse eligibility criteria to fulfill, but most of the universities follow the below-mentioned list of requisites that an individual needs to ensure before pursuing a Ph.D. in medicine from Canada.
- Students need to have done their master’s in medical or in a related field.
- International students should have at least ‘3’ in the grading system or ’B’ in the letter grading system of their last given exams.
- International students should have GRE scores.
- Proof of English proficiency:
- TOEFL: 85-100
- IELTS: 7 or more
- Universities may conduct internet-based tests, revised paper-delivered tests, and paper-based tests.
- International students must get their research papers accepted by respective universities.
Documents Required
- Records of Transcripts
- Current Resume
- Statement of Purpose (SOP)
- Letter of Recommendation (LOR)
- Scores of tests for studying in Canada
- Research Proposal
Cost of Studying Ph.D. in Medicine in Canada
Funding requirement becomes more when aiming to pursue a doctoral degree from medical schools in Canada. An international student may have to pay between ranges of 1,000 CAD to 18,000 CAD annually on an average for the same. Numerous scholarships for doctoral programs in Canada are available too.
Scholarships at top Medical Schools in Canada
Canada is one of those countries that are known for its high-quality education, as per the Canadian Bureau for International Education, but the high cost involved in studying from such a country cannot be avoided too. Therefore, in order to provide monetary ease to all the international students dreaming to pursue their career from Canada, tabularized below are few popular scholarships to study in Canada for study medicine as well as other major subjects.
| Scholarship Name | Offered To | Award (CAD) |
|---|---|---|
| Go Clean Scholarship | Bachelors, masters & doctoral international students | 4,900 |
| University of Toronto Scholars Program | All undergraduate programs | 7,569 |
| Debesh Kamal Scholarship | Undergraduates, graduates & doctorate international students | 1,939 |
| Albert A. Butler Award in Orthopedics | Research students of medicine | 6,550 |
| Achievers in Medical Science Graduate Recruitment | Graduate students of medicine | 25,000 |
| AE Bowie Scholarship in Medicine | Masters and Doctorate students of medicine | 1,750 |
| Adiel Steacy Memorial Scholarships | Undergraduate students of medicine | Variable |
| Collegedunia $150 Scholarship Program | Diploma, Bachelors and Master programs | 210 |
Do I need a license to work in India after a medical degree from Canada?
Have you completed your medical degree from Canada? Are you planning to practice medicine in India or enroll in a job at a public/private hospital in India and worried about the next step? Well! Indian students with a degree from a top medical school in Canada need not worry.
Graduates from foreign universities who wish to return back to India for job opportunities usually require to clear a screening test by MCI(Medical Council of India) called FMGE (Foreign Medical Graduate Examination). However, that is not the case with Canada.
Indian students with a degree from top medical schools in Canada do not need to appear for FMGE and can directly register with MCI to practice medicine in India. The reason for this exemption is because of the fact that the universities in Canada offering a degree in medicine are recognized by MCI.
Medical Jobs Opportunities in Canada
According to Job Bank Canada, 95% of the students with a medicine degree in Canada are employed. Canada has medical practitioners from many international countries, like India, South Africa, Libya, etc. Professionals of Family Medicine, General Practitioner, and Dentists are found to enjoy the most number of long-term jobs in Canada.
- Canada has seen a demand for dentist professionals to rise due to a rise in population over these years.
- The occupation of veterinary medicine can see a rise of 1.4% in British Columbia.
- Canada first came out with an antimalarial agent and the first cancer tumor antigen.
With various areas to explore, there are a number of jobs for international medical graduates in Canada that can be undertaken. The table below shows the salaries for the mentioned medical designation:
| Designation | Salary Range in CAD Per Annum |
|---|---|
| Orthopedic Surgeon | 506,700 to 464,500 |
| Cardiologist | 350,000 to 475,000 |
| Gastroenterologist | 327,760 to 441,421 |
| Urologist | 350,000 to 424,091 |
| Hematologists | 396,000 to 500,000 |
| Psychiatrist | 230,074 to 279,682 |
| Neurologist | 210,000 to 250,000 |
| Anesthesiologist | 300,000 to 400,000 |
| Radiologist | 350,000 to 450,000 |
| Endocrinologist | 2000,000 to 300,000 |
| Medical Oncologist | 327,209 to 422,266 |
| Pediatrician | 210,000 to 250,000 |
| Medical Geneticist | 210,000 to 280,000 |
The average annual salary for the medical industry in Canada is 39% more than that of all jobs. 54% of the surveyed medical experts said to have received a monetary bonus ranging from 3% to 6% annually, along with an increment of 10% every 14 months.
Hence, this establishes the fact that Canada not only stands out as a country providing quality education in the area of medical, but also the same industry has seen a remarkable growth to attract plenty of international students to pursue their dream course on medicine from Canada.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good
enough to provide the service needed by a
company’s customers? Plus, wouldn’t it be a disservice to customers if a
company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the
value of customer support and why it’s an essential
cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day,
as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team
available whenever the customer needs it. Outsourcing customer support allows
companies to maintain an around-the-clock service team
managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept
that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all
over the world. At the same time, companies that outsource customer support enjoy
reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re
doing.
Enhance Customer Experience
Given the opportunity to communicate and interact
with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer
lifetime value (CLV). This isn’t to say a stellar customer experience is
only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level
of service. Providing a highly specialized, dedicated team of professionals from day one is a
great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with
great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough
to provide both enterprise and small business customer service outsourcing
solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data
Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house
training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and
positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses
sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either
option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support
outsourcing contracts. Some global brands are happy to have their customer support outsourced to
Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service
providers of demand generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its
clients’ home countries.
The company is well-versed in matters concerning data
privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer
service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations
include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time
zone differences aren’t as pronounced as operations in Asia
and South America.
Companies that outsource customer service to Ascensos value the fact that
it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO
industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and
accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs
more than 330,000 agents speaking over 265 languages and deservedly
belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
(CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel
and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North
America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee
experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance
communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX
managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better
customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible
packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35
clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and
distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live
chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries
such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called
“Telus Days of Giving.” In particular, the company taps 225,
000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing
support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
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As a result, Arise clients report an average 25% reduction in contact center
service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its
communications with clients. This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy
regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the
company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling
on your choice. For instance, some customer service outsource companies on our list might
command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better
than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also
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top 10 call center outsourcing companies in 2023 if you re looking
to improve customer experience or optimize your operations it s worth considering options beyond your own company today
outsourcing customer support to one of the top call center written by alexei piskunov wednesday apr
05 table of contents if you re looking to improve customer experience or
optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely
a smart business decision if you want to avoid all trials and tribulations of running an in-house call center this solution can be a budget-friendly way to
handle customer concerns while significantly improving the level of customer satisfaction let s have a look at those bpo companies that take the top positions in the industry discuss what makes them stand out
and go through the main tips for choosing the right call center why outsourcing a call center creating a positive customer experience is the main priority for most companies with so
many competitors offering similar products and services in today s marketplace it can be
challenging for any particular organization to stand out and attract new customers additionally modern customers are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a
business an edge over competitors by boosting customer retention and generating positive reviews ultimately
driving profits conversely a poor customer experience
can lead to customer loss and negative reviews
which can harm a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced
growth making it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top
list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with call centers
spread across four continents the core areas of expertise include a wide range of bpo services such as omnichannel customer
support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner for
both startups and big enterprises there are companies of different sizes among the clientele ranging from small firms to renowned brands at helpware
people come first and it pays off the needs of employees are the main priority and it shows in their work as they
provide exceptional service pros applying a customized
approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater
to the specific needs of different businesses 2 xact xact is a highly flexible outsourced
call center based in orlando florida catering to businesses of
different sizes they specialize in providing technical support and customer support services to businesses operating across
diverse industries including property management e-commerce tourism healthcare hospitality and
fintech xact has partnered with nice incontact since 2005 leveraging
their cloud-based contact center toolkit to ensure the utmost data security for their
clients pros providing a personalized 24 7 telephone answering service
ensuring service continuity through their fail-safe automatic transfer switches
ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is
revolutionizing the process of recruiting remote workers
on a global scale this innovative outsourced call center provides
a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale
by delegating laborious and time-consuming tasks
to dedicated customer service professionals for a
fixed monthly cost they offer outbound call center outsource solutions that are affordable and
enable businesses to level up and enhance their customer service
and technical support and boost their sales pros a dedicated client success manager to assist you
in achieving your unique business goals and overcoming challenges a
diverse range of managed outsourcing services including back-office support
and staffing solutions with great potential in addition to call centers 4 triniter triniter
is a renowned figure in the bpo industry with a global presence
spanning the united states the philippines and india this american call center has
established itself as the preferred outsourcing provider for inbound and outbound call center
solutions sought after by major corporations pros a decade-long track record of providing customer support across
more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct for
over 34 years tmp has been providing bpo services advocating for clients brands
and ensuring excellence through its team with a global presence tmp direct manages connections and relationships across various industries they offer custom
end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting
to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized correspondence pros providing an in-house it development team that
eliminates the need for multiple vendors 6 answerforce this is proud of being on the
list of five star call centers providing a range
of professional call and chat answering services virtual reception services appointment scheduling and more answerforce has
experienced call center agents at its disposal that are available round-the-clock to
handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call
center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized
solutions to meet the specific needs of clients
within particular industries which allows answerforce to provide highly tailored and effective
services to their clients integrating with the client
s workflow software this enables businesses to manage their customer interactions
efficiently without having to switch between multiple
platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the industry and offers voice
services and other solutions to more than 250 businesses worldwide however what makes this
provider stand out is its unique locations in addition to popular bpo destinations like
the united states india and the philippines the
company has offices in pretty exotic countries like el salvador jamaica morocco
and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages
pros by strategically locating its offices around the globe this company is able to offer 24 7 customer
support across multiple time zones making it easy for customers to get the
help they need whenever they need it a diverse workforce and multilingual capabilities enable them
to provide support in various languages making their services accessible to a wide range of customers the outsourced customer service of
this provider is reasonably priced that varies depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is
an outsourced customer support company with a multinational team that provides inbound and outbound
services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality
and security is paramount supportyourapp is pci dss compliant and adheres to the general
data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they
take great care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a crm solution that
integrates incoming calls chats and emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global
vcall global is a provider of innovative service solutions to
different businesses across various industries they offer a
range of services including customer service tech support
back-office solutions interactive voice response ivr services
telecom billing solutions and software development solutions using advanced technology and infrastructure
they offer common services through multiple channels vcall global is
the preferred choice for businesses seeking a perfect blend of flexibility and quality
in their services pros adhering to turnaround
times ensuring that clients receive their services in a
timely and efficient manner empowering their call centers
with a robust cisco network which enables vcall global to offer seamless uninterrupted
service to clients regardless of their location or the complexity of their needs
providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call masters bpo the company
provides inbound and outbound call center services as well as remote administrative solutions
such as data entry appointment setting reservation services etc their streamlined workflow and marketing automation ensure that important phone
calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire leads and
enhance administrative business processes too pros
enabling businesses to easily scale up or down based
on demand and their remote employees to work in split shifts due to
their cloud-based virtual call
Many thanks! I appreciate it!
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